From us
to you.

Order processing

Orders are typically processed within 1 business day after they are placed.

Processing time is separate from shipping time and includes preparing, checking and handing your order over to the delivery carrier.

Processing may take longer during particularly busy periods, promotions, public holidays or other exceptional circumstances.

Estimated delivery times

Once your order has been processed and dispatched, transit usually takes 5–7 business days.

With our standard 1 business day processing time, the estimated total delivery window is 6–8 business days from order placement.

This is an estimate rather than a guaranteed delivery deadline. Actual delivery times can vary depending on your country, carrier, customs processing and local delivery network.

Shipping cost

Purple Wave currently offers free worldwide shipping where delivery is available.

Your delivery availability and any applicable shipping information will be confirmed during checkout.

Tracking your order

Where tracking is available, you can follow your order using the tracking information provided after dispatch.

You can also use our Order Tracking page to check the latest available delivery information.

Tracking may take a short period to update after a parcel has first been handed to the carrier.

International delivery

We ship internationally where delivery is available at checkout.

Purple Wave is operated from Dubai, United Arab Emirates. Orders may be fulfilled and dispatched by our third-party international fulfilment partners. The dispatch location can vary depending on product availability and the delivery destination, so your parcel may be sent from a location different from our registered business address.

Our registered Dubai office is our business address and is not represented as the dispatch warehouse for every order. The processing and delivery estimates shown in this policy apply regardless of the dispatch origin.

International orders may pass through customs or local import processing before reaching their destination.

Customs procedures, local regulations or carrier handovers may occasionally extend delivery times.

Delays outside our control

Occasionally, delivery may be affected by circumstances outside Purple Wave’s reasonable control.

These can include customs delays, adverse weather, local carrier disruptions, public holidays, transport interruptions or unusually high parcel volumes.

If your order appears significantly delayed, contact us and we’ll help you review the available tracking information.

Delivery addresses

Please make sure your shipping information is complete and accurate when placing your order.

Incorrect or incomplete delivery details may cause delays or prevent successful delivery.

If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery problems

If your tracking shows an unexpected issue, your parcel has not arrived within a reasonable period after the estimated delivery window, or your order appears lost, please contact us.

Include your order number and any relevant tracking information so we can review the issue with you.