01
Email us
For general questions, order support, returns, delivery issues or product enquiries, email:
Include your order number where possible so we can identify your
order more quickly.
Purple Wave · Contact
We’re here
to help.
Questions about your order, delivery, returns or a Purple Wave product? Here are the best ways to reach us.
Contact Purple Wave
Business phone
+971 50 288 0198
Registered in Dubai
PURPLE WAVE PORTAL L.L.C
Contact Information
One brand.
Clear contact details.
Purple Wave is committed to making it easy to get help with your order or our products.
For the fastest assistance, please include your order number when contacting us about an existing order.
02
Call us
You can also contact Purple Wave using our business telephone number:
If your enquiry concerns an order, please have your order number available where possible.
03
Registered office
PURPLE WAVE PORTAL L.L.C
Office D-41, King Adel Mohammed Ali Jassim Al Marzouq
Al Quoz, Dubai
United Arab Emirates
This is the registered business address of the legal entity operating Purple Wave.
04
Business registration
Legal name:
PURPLE WAVE PORTAL L.L.C
Trade licence:
998176
Commercial register:
2725716
Dubai Chamber membership:
647145
05
Official website
Purple Wave’s official online store is:
Customer purchases, tracking, policies and product information are available through this website.
06
Order tracking
If your order has already been dispatched, you can check available tracking information through our tracking page.
07
Before contacting us about an order
To help us assist you efficiently, please include as much relevant information as possible.
This may include your order number, the email address used at checkout, a brief description of the issue and, where relevant, photographs showing a damaged or incorrect product.
Please avoid sending sensitive payment-card information by email or through general customer-support messages.
Looking for something specific?
Get to the right place faster.
Track a delivery
Check the latest available tracking information for an order that has already been dispatched.
Track my order →Return or refund
Read our return eligibility, refund and exchange information before starting a return.
Returns & Refunds →Shipping information
See processing times, estimated delivery windows and international delivery information.
Shipping & Delivery →Who operates Purple Wave?
PURPLE WAVE
PORTAL L.L.C
Purple Wave is the customer-facing brand operated by PURPLE WAVE PORTAL L.L.C, a limited liability company registered in Dubai, United Arab Emirates.
Legal name
PURPLE WAVE PORTAL L.L.C
Registered office
Office D-41, King Adel Mohammed Ali Jassim Al Marzouq,
Al Quoz, Dubai, United Arab Emirates
Phone
+971 50 288 0198
Trade licence
998176
Commercial register
2725716
Still need help?
Send us a message.
Email Purple Wave and include your order number if your enquiry relates to an existing purchase.