Order question?
Include your order number and the email address used at checkout.
Purple Wave Support
Need a hand?
We’re here.
Questions about an order, delivery, returns or your Smothie? Send us the details below and we’ll have everything we need to help.
Before you message
Give us the right details and we can help faster.
Product issue?
Tell us which Smothie model you have and describe exactly what is happening.
Damaged item?
Include clear photos of the item and packaging when possible.
Contact Purple Wave
Tell us what’s going on.
Use the form and include as much relevant detail as you can. For order-related enquiries, your order number helps us identify the right purchase.
Email: admin@thepurplewavestore.com
Phone: +971 50 288 0198
Legal operator: PURPLE WAVE PORTAL L.L.C
Registered office: Office D-41, King Adel Mohammed Ali Jassim Al Marzouq, Al Quoz, Dubai, United Arab Emirates
Trade licence: 998176 · Commercial register: 2725716
Company Information · Shipping & Delivery · Returns & Refunds
Order help
Order number + checkout email
Product help
Model + description of the issue
Returns
Review our refund policy before sending
Prefer to sort it yourself?
The quickest routes are right here.
For common questions, these pages may get you there without waiting for a reply.
FAQ
Frequently asked questions
Shipping, returns, product help and more.
Browse FAQs → TRACKOrder tracking
Follow the latest available shipping updates.
Track order → GUIDEUser manuals
Find Smothie setup and usage guidance.
View manuals → RETURNRefund policy
Check return eligibility and policy details.
View policy →Purple Wave · Smothie
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